Privacy Policy

for My Hub Solution

Welcome to My Hub Solution (Registration No: 202403284352 (AS0486369-U)). We respect your privacy and are committed to protecting your personal data in accordance with the Malaysian Personal Data Protection Act 2010 (PDPA).

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (myhubsol.com) or engage our digital marketing services.

Information We Collect

We may collect personal identification and non-personal analytical information in the following ways:

Information You Provide Directly: When you request a free audit, fill out a contact form, or sign up for our services, we may collect your name, email address, phone number, company name, website URL, and billing information.
Automated Usage Data: When you visit our website, we automatically collect data such as your IP address, browser type, device information, pages viewed, and the time and date of your visit.
Client Access Data: To perform our marketing services (SEO, Ads, Social Media), you may grant us access to third-party platforms (e.g., Google Analytics, Meta Business Manager, WordPress). We only access data strictly necessary to execute your campaigns.

How We Use Your Information?

My Hub Solution uses the collected data for the following purposes:

To provide, operate, and maintain our digital marketing services.
To communicate with you, including sending proposals, audit reports, invoices, and service updates.
To analyze website traffic and user behavior to improve our own website and service offerings.
To send marketing and promotional communications (you may opt out at any time).
To comply with legal obligations and resolve any disputes

Cookies and Tracking Technologies

As a digital marketing agency, we use cookies, web beacons, and similar tracking technologies (such as the Meta Pixel and Google Analytics tags) on our website. These tools help us track user activity, remember your preferences, and deliver targeted advertisements. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some portions of our website may not function properly.

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following situations:

Service Providers: We may share data with trusted third-party vendors who assist us in operating our virtual agency, processing payments, or conducting analytics (e.g., Stripe, Google, Meta, email marketing platforms). These parties are obligated to keep your information confidential.
Legal Requirements: We may disclose your data if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

Data Security

We implement a variety of industry-standard security measures to maintain the safety of your personal information. As a fully marketing agency, we use encrypted communication channels, secure cloud storage, and strict access controls to prevent unauthorized access, alteration, or destruction of your data.

Your Data Protection Rights

Under the PDPA, you have the right to:

Access the personal data we hold about you.
Request corrections to any inaccurate or incomplete personal data.
Withdraw your consent for us to process your data for marketing purposes.
Request deletion of your personal data, subject to any legal obligations we have to retain it.

To exercise any of these rights, please contact us using the information provided below.

Third-Party Links

Our website may contain links to third-party websites (such as client portfolios or social media platforms). We are not responsible for the privacy practices or the content of those third-party sites. We encourage you to read the privacy policies of any website you visit.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in legal requirements or our business practices. Any changes will be posted on this page with an updated “Last Updated” date. Your continued use of the website after modifications indicates your acceptance of the updated policy.